سياسة الخصوصية | Crypto Pay

1. Introduction

Crypto Pay ("we," "our," or "us") provides tools for merchants to accept and track cryptocurrency payments. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, dashboard, APIs, and related services (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

Account information: name, email, company name, phone number
Business details: merchant profile, billing contacts, support communications
Payment configuration: wallet addresses, callback URLs, API credentials metadata
Communications: support tickets, feedback, and survey responses

2.2 Payment and Transaction Data

Payment request metadata (amount, asset, status, timestamps)
Public blockchain data associated with your payment requests (for example, transaction hashes, sender/receiver addresses, confirmations)
We do not ask for or store private keys or seed phrases

2.3 Automatically Collected Information

Usage data: pages visited, features used, and interaction logs
Device and network data: IP address, browser type, operating system
Cookies and similar technologies as described in Section 8

3. How We Use Your Information

We use information to:

Provide, operate, and improve the Service
Authenticate users and secure accounts
Detect and reconcile on-chain payments
Send transactional notices (for example, payment status, security alerts)
Provide customer support
Analyze usage to improve reliability and performance
Prevent fraud, abuse, and security incidents
Comply with legal obligations

4. How We Share Information

4.1 Service Providers

We use trusted providers for hosting, authentication, email delivery, analytics, and infrastructure operations. They may process data only to perform services on our behalf and subject to contractual safeguards.

4.2 Legal and Safety

We may disclose information if required by law, legal process, or to protect rights, safety, and integrity of users and the Service.

4.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, information may transfer as part of that transaction with appropriate notice where required.

4.4 No Sale of Personal Information

We do not sell your personal information.

5. Data Security

We implement administrative, technical, and organizational measures designed to protect information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure.

Encryption in transit (TLS)
Secure authentication and session management
Role-based access for internal systems
Infrastructure hosted with reputable cloud providers

6. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal information, and to object to certain processing. To exercise rights, contact support@cryptopay.sale.

7. Data Retention

We retain information for as long as needed to provide the Service, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type.

8. Cookies and Tracking

We use cookies and similar technologies to operate the Service and understand usage:

Essential cookies: required for authentication and core functionality
Preference cookies: remember settings such as locale
Analytics cookies: help us understand performance and usage patterns

Managing Cookies

You can control cookies through your browser settings and our cookie consent banner. Disabling essential cookies may limit functionality.

9. Third-Party Links

The Service may link to third-party sites (for example, block explorers or documentation). Their privacy practices are governed by their own policies.

10. Children's Privacy

The Service is intended for businesses and individuals 18 or older. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be processed in countries other than your own. We use appropriate safeguards where required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or in-product notice. Continued use after the effective date constitutes acceptance.

13. California Privacy Rights (CCPA)

If you are a California resident, you may have rights to:

Know categories of personal information collected and disclosed
Request deletion of personal information, subject to exceptions
Opt out of sale (we do not sell personal information)
Not receive discriminatory treatment for exercising privacy rights

14. GDPR (EU/EEA)

If you are in the EU or EEA, you may have additional rights under GDPR, including:

Legal bases such as contract performance, legitimate interests, and consent where applicable
Right to lodge a complaint with a supervisory authority
Right to object to certain processing